Custom Item Returns & Exchanges

1.Customized products are generally not eligible for return or exchange since they are made according to specific customer requirements and personalized needs. We maintain close communication with customers throughout the production process to ensure that the product meets their expectations.

2.However, if there are manufacturing defects, damages during shipping, or deviations from customer specifications with customized products, we will take responsibility and provide return and exchange services.

3.Customers are required to inspect the product's integrity and accuracy within 48 hours of receiving it and promptly contact our customer service team if any issues arise.

Detailed Explanation of the Return and Exchange Policy:

1.Manufacturing Defects: If customers receive a customized product with manufacturing defects, they can contact our customer service team within 7 days of receiving the product and provide relevant photos or videos as evidence. We will assess the situation and provide a return or free repair services upon verification. If the repair process takes longer, we will communicate with the customer and provide a reasonable solution.

2.Shipping Damages: If a customized product is damaged during transportation, customers should contact our customer service team within 48 hours of receiving the product and provide relevant photos or videos as evidence. We will work with the shipping company to resolve the issue and offer return, free repair, or re-customization services.

3.Deviation from Customer Specifications: If a customized product significantly deviates from the specifications provided by the customer during the order placement, customers should contact our customer service team within 48 hours of receiving the product and provide relevant photos or videos as evidence. We will investigate the matter and provide a return, free repair, or re-customization services upon verification.

Important Notes on the Return and Exchange Policy:

Return Conditions  
1. Returned items must be in their unused condition with the original packing. We do not accept a returned item that has been worn, damaged, washed, or altered in any way.

2. Items with non-returnable marks and free gifts cannot be returned.

3. We do not accept returned items that have been sent back without proper return requests.

4. We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost. No extra cost.
Note: The original shipping fee and Shipping Guarantee are non-refundable.

Return Address  
If you wish to return the items to the nearest return address, please contact us via sales@customgiftmuse.com, our customer service representative will get back to you within 24 hours.

Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.Due to large quantities of shipments on Holiday, there will be a one-week delay in the return process. Please be patient and we apologize for the inconvenience.